Complaints & Feedback 📢
Your feedback helps us improve our service
How to Submit a Complaint
HDToday values user feedback and takes all complaints seriously. To ensure prompt resolution, please provide detailed information about your concern including:
- Specific description of the issue or concern
- Date and time when the problem occurred
- Device and browser information
- Any error messages or unusual behavior observed
- Steps you took before encountering the issue
Types of Complaints We Address
Technical Issues 🔧
Streaming problems, loading failures, browser compatibility issues, audio/video synchronization problems, and platform performance concerns.
Content Concerns 📺
Missing subtitles, incorrect content information, quality issues, inappropriate advertising, and content accessibility problems.
User Experience 👤
Navigation difficulties, interface problems, feature requests, and suggestions for platform improvements.
Privacy & Security 🔒
Data protection concerns, account security issues, unauthorized access reports, and privacy policy questions.
Complaint Resolution Process
Our systematic approach ensures thorough investigation and resolution:
- Acknowledgment: Confirmation within 24 hours of submission
- Investigation: Detailed review by appropriate technical or content teams
- Resolution: Implementation of fixes or explanatory response
- Follow-up: Verification that the issue has been satisfactorily addressed
- Documentation: Recording for pattern analysis and prevention
Response Timeframes
We prioritize complaint resolution based on severity and impact:
- Critical Issues: Same day response and immediate action
- Technical Problems: Within 48 hours
- Content Issues: Within 72 hours
- General Feedback: Within 5 business days
- Feature Requests: Acknowledgment within 1 week
Contact Information for Complaints
Primary Contact: complaints@hdtoday.stream
Technical Issues: support@hdtoday.stream
Content Concerns: content@hdtoday.stream
Privacy Matters: privacy@hdtoday.stream
Please use the most appropriate email address for faster routing to the correct department.
Escalation Procedures
If you're unsatisfied with the initial response to your complaint:
- Request escalation to senior management team
- Provide reference number from original complaint
- Explain why the initial resolution was inadequate
- Suggest alternative solutions or remedies
- Request direct communication with department supervisors
Anonymous Reporting
Users can submit anonymous complaints and feedback without providing personal identification. While this may limit our ability to provide direct responses, anonymous reports help identify systemic issues and improvement opportunities.
Positive Feedback
We also welcome positive feedback and suggestions for platform improvements. User appreciation helps our team understand what features and services are most valued by our community.
Community Guidelines
When submitting complaints, please maintain respectful communication. Abusive or threatening language prevents productive resolution and may result in restricted access to support services. Constructive feedback leads to better outcomes for everyone.